STILL NOT WORKING? TRY THE APPROPRIATE SERVICE BELOW.
POS Hardware
EXAMPLES: Impacting Guest Service - Multiple or essential terminal down, KDS Screen out, Bumpbar not working, down hard.
CALL: ASI Helpdesk - 800-332-8958 Note: If problem is not resolved, and they are dispatching for service, please followup with an email to jcanino@appleamerican.com
EXAMPLES:Non-Urgent - Not impacting guest service, can wait until next morning.
Joe Canino - (303) 594-8441 jcanino@appleamerican.com
POS Software
CALL: ASI Helpdesk - 800-332-8958
Credit cards not processing or batching, DSR posted to wrong date, Table needs to be voided, general questions about A1 POS system and reports.
Internet Connection
LiquidNetworx 866-547-8439
Complete Internet Outage (Outlook, ROSnet, WiFi not connecting).
Joe Canino - (303) 594-8441 jcanino@appleamerican.com
Guest Wifi
ROSnet
Inventory, Posting Sales, Reports, Payroll Transmission Issues.
ROSnet 866-746-4100 support@rosnet.com
Tablet
Not connecting to Wifi, damaged screen, error messages.
Eric Belfer ebelfer@flynnrg.com
Phones
LiquidNetworx 866-547-8439
Phone lines down.
Ordering replacement phones.
Brian Decker brian@venturesys.net
Security Cameras
Loss of signal, DVR alarm, assistance retreiving footage.
Joe Canino - (303) 594-8441 jcanino@appleamerican.com
Tabletop Experience Devices (TEDs)
All TED issues, including ordering replacement devices and batteries, communication errors, etc.
Presto Helpdesk 800-332-8958 option #2 support@elacarte.com
Office Printer
HP Printer Errors, scanning issues.
AAG IT Department possupport@flynnrg.com