PRINTER ISSUES: HOW TO TROUBLESHOOT
GUEST CHECK PRINTER: NOT PRINTING
-
Check power connections.
-
Check for paper (thermal paper).
-
Check printer port cable/ Re-seat.
-
Power off/on.
-
Run test (power off, hold down FEED while turning back on).
-
Drop new printer drivers (see DIAGNOSTIC UTILITY).
PRINTER CORDS:
Blue arrow- printer cable​
Red arrow- power cord
PAPER NOT CUTTING PROPERLY
PAPER JAMS
CAN'T OPEN PRINTER LID:
-
Open front lid of printer housing.
-
Check window at red arrow.
-
Look for white triangle.
-
Needs to be centered and match diagram on left.
PAPER NOT CUTTING PROPERLY
PAPER JAMS
CAN'T OPEN PRINTER LID:
-
Turn wheel at blue arrow until white triangle is centered in window.
POWER ISSUES:
-
Check power cord seating at back of printer.
-
Check AC adapter at adapter and wall outlet.
-
Switch to other known working outlet.
BAR REMOTE PRINTERS:
-
Controlled by 1 of the POS.
BAR REMOTE PRINTERS:
-
Connectivity is controlled by red serial adapter.
-
Check to make sure adapter is seated correctly and ethernet cable is seated correctly at the back of the printer.
-
Power cord is black.
BAR REMOTE PRINTERS:
-
Check connections on red adapter at the POS.
-
If all connections are good, REBOOT.
-
If there are still issues, drop new drivers (see DIAGNOSTIC UTILITY) and REBOOT.